Telephony and call recording
WHAT IS COMING
Telephony that does not stop
when the call ends.
The telephony layer brings calling, recording, transcription and assist context into one model. Not as a separate phone product, but as a channel that uses the same customer context as the rest of SideIQ.
01
Browser calling
WebRTC and server-side call control from the SideIQ workspace
02
Call recording
recordings attach to the right conversation and customer dossier
03
Live transcription
text appears during the call, not in a delayed batch
04
Realtime assist boundary
call state and transcript stay separate but converge for AI assist
05
Knowledge suggestions
transcript updates can trigger relevant articles and scripts
06
Automatic summaries
post-call summaries generate when call and transcript are ready
07
Provider layer
Telnyx is the first runtime, with room for provider-neutral contracts
Not calling beside CRM. Calling as part of the customer dossier.
Not calling beside CRM. Calling as part of the customer dossier.
IN THE WORKDAY
Where telephony adds immediate value
01
Sales calls
call notes, recording and transcript beside the opportunity and customer card
02
Support calls
live context and knowledge articles next to the conversation
03
Customer handover
summary and next steps remain on the thread
04
Quality control
recording and transcript make coaching and training searchable
WORKS SEAMLESSLY WITH
Every call belongs to the same customer context
01
CRM
calls attach to contacts, companies, opportunities and customer cards
02
Threads
recording, transcript, summary and actions stay in the same dossier
03
Knowledge spaces
relevant scripts and articles can appear during calls
04
SideIQ Intelligence
transcript and call-assist context feed suggestions and summaries
05
WhatsApp & Mail
voice sits next to the rest of the communication history
The foundation is in place.
The telephony core, realtime assist boundary and transcript streams are set up. The final phases focus on the end-user screen and live release validation.