SideIQEarly access
Unified Voice · In development

Turn a good conversation into a clear next step.

Your customer explains what they need. AI helps you ask follow-up questions and prepare the agreed next steps. We are building Unified Voice to connect that work during and after the call.

Explore the call example
Unified Voice

In development

Real-time AI in every conversation.

We are building AI that listens during calls and helps with a follow-up question or next action. This example shows how it works with the customer's context in view.

Rica

Realtime Interactive Call Assistant

Rica listens with her headset.
SideIQRedframe / North Studio Live · 04:12Example
RV
Robin de Vries
North Studio · SN-024
Website project
Unified Voice
Call · real-time transcription
“Customers need to book appointments online, for both our locations.”Robin · North Studio · just now
Q suggests a question

Does each location need its own calendar?

Based on: customer context + this conversation

Ask this questionAnother suggestion
Hang up
ScriptFrom the knowledge space
  1. 1
    Opening
    Introduce yourself and ask whether now is a good time.
  2. 2
    Understand the situation
    How do you handle this now? What takes the most time?
  3. 3
    Make it relevant
    Connect one concrete benefit to the stated need.
  4. 4
    Agree a next step
    Who will do what, and when?
Call from SideIQ
Call from the record with the customer's context in view.
Q listens along
Q listens in real time and suggests a follow-up question during the call.
Live transcription
A transcript of the conversation stays connected to the customer.
Call scripts and coaching
Scripts from your knowledge space and guidance while you call.
Recognise a need
Signals from the conversation help prepare a draft action.
Summary and decisions
After the call: a summary, agreements and action points.
Prepare follow-up
A task, email or proposal is ready as a draft. You approve it.
Call recording
Recordings stay with the record, with the customer's consent.
Meetings and notes
Video calls also connect to the same customer and project context.

What is available? Telephony and call recording are existing modules. The real-time AI assistance shown here is still in development. During your introduction, we will discuss what you can use today.

Explore the telephony module
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